Showroom Consultant

Company Description

TileCraft is Northern MI’s source for luxury tile and masterful installation. From ceramic and porcelain to natural stone and mosaics, we combine expert craftsmanship with unparalleled customer service to create stunning spaces tailored to your style. TileCraft is family owned and operated for over 40 years with continuing growth.

Role Description

This is a full-time on-site position for a Showroom Consultant, based in Traverse City, MI. The Showroom Consultant is the friendly face of our business. You will greet walk-in visitors and scheduled appointments, answer phone calls, help customers assess their project needs, and offer expert product recommendations. Your goal is to deliver an exceptional, personalized experience while driving sales and maintaining a visually inspiring showroom floor.

Key Responsibilities

• Customer Service & Sales: Greet all guests warmly, listen to their project goals, and guide them through material or product options (e.g., colors, styles, and functional features).
• Consultation & Design Advice: Use your design sense to suggest products that fit the customer’s aesthetic and budget.
• Order & Project Management: Prepare accurate price quotes, process sales transactions, and follow up estimates. Track orders from start to delivery and resolve any issues.
• Showroom Maintenance: Keep the showroom clean, organized, and fully stocked with up-to-date samples and promotional displays.
• Industry Relations: Build lasting relationships with trade professionals, including local interior designers, builders, and contractors.

Qualifications

• Valid driver’s license.
• Strong skills in customer service and communication.
• Excellent organizational skills and attention to detail.
• Comfortable using basic office software and point-of-sale databases.
• High school diploma or equivalent; a degree or coursework in interior design or a related field is preferred.
• Experience in the tile, flooring, or kitchen and bath industry is a strong plus

Workplace Benefits

Our team members all share a positive attitude, problem solving abilities and patience, enabling them to provide excellent customer service. Additional benefits include:

• Paid Time Off
• Paid Holidays
• Contribution to Simple IRA
• Healthcare Plan
• Profit Sharing
• Opportunities for Career Growth
• Family Environment